What Conversational AI Meaning, Applications & Example
AI systems that can engage in natural language interactions with humans, such as chatbots and virtual assistants.
What is Conversational AI?
Conversational AI refers to artificial intelligence systems designed to engage in human-like dialogue with users. These systems use natural language processing (NLP), machine learning, and deep learning to understand, interpret, and generate human language. Conversational AI can be deployed in various formats, including chatbots, voice assistants, and virtual agents, to facilitate communication and automate tasks.
Types of Conversational AI
- Chatbots: Text-based AI systems designed to simulate conversation and assist users in tasks like customer support or information retrieval.
- Voice Assistants: AI systems like Amazon Alexa or Google Assistant that use speech recognition and natural language understanding to interact with users through voice.
- Virtual Agents: More advanced conversational systems that can manage complex tasks and provide personalized assistance across multiple platforms.
Applications of Conversational AI
- Customer Service: AI-powered chatbots that handle customer inquiries, resolve issues, and provide information without human intervention.
- E-commerce: Virtual assistants that guide customers through the shopping process, provide product recommendations, and help with purchases.
- Healthcare: AI systems that engage with patients to provide medical advice, schedule appointments, or assist with symptom tracking.
Example of Conversational AI
An example of conversational AI is Siri, Apple’s voice assistant, which interacts with users through voice commands, helping with tasks like setting reminders, answering questions, or controlling smart home devices.