What Chatbot Meaning, Applications & Example
An AI system that engages in conversation with humans.
What is a Chatbot?
A chatbot is an AI-powered software application that interacts with users through text or voice, simulating human conversation. Chatbots are commonly used in customer service, information retrieval, and personal assistance.
Types of Chatbots
- Rule-Based Chatbots: Follow predefined rules and scripts, offering limited responses based on specific keywords or commands.
- AI-Powered Chatbots: Use machine learning and natural language processing to understand and respond to user input more flexibly.
- Hybrid Chatbots: Combine rule-based logic with AI capabilities, allowing for both structured and dynamic responses.
Applications of Chatbots
- Customer Support: Handle common queries, book appointments, and provide troubleshooting assistance.
- E-commerce: Assist with product recommendations, order tracking, and FAQs.
- Healthcare: Offer basic medical advice, symptom checking, and appointment scheduling.
Example of a Chatbot
An example of a chatbot is ChatGPT, which uses advanced language models to engage in complex conversations, answer questions, and generate content.